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Using our state-of-the-art production facilities, and national, broadcast-quality
voice talent, the On Hold Network can help you present a polished and unified image
in all of your spoken-word communications. With our superior quality, on-time delivery,
exceptional value, and outstanding support, The OnHold Network can help make your
business sound thoroughly professional.
From automated attendants and voicemail greetings; to IVR, ACD, and system prompts…
from presentation, multimedia, and web narration; to speech-enabled applications
and hardware, and more; your business — no matter what size — can sound like a Fortune
500 company… without spending a fortune!
For more information:
Learn About Professional Voice Recordings
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You can contact us directly, of course, or you can get started online. Some projects
can be ordered directly via an online order form. More complext projects require
that you first request a quote online.
For more information:
Order Voice Recordings
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Pricing varies based on the type and length of the project, the languages required,
the number of voice talents used, and whether or not music is involved, among other
factors. For most types of projects, you may request a customized project quote
online, and receive a competitive price that takes all of these factors into account.
For more information:
Pricing Information
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No, unless there is music involved in your project.
For a lot of telephony work (IVR or telephony
prompts, speech-enabled applications, and other short recorded segments) music is
not used, so there are no issues of this kind to worry about. Once you pay for the
project, you own it -- the files are yours to use in any way, as many times and
in as many locations as you wish, without restriction.
In an auto attendant, narration, multimedia, or software project in which you might require us to
provide music, a license may be required, and your use of the project may be limited
in certain ways. When dealing with us, the license fee will usually
be built into the final price, so you don't have to worry about it. Our site contains more information on copyrights, licensing, and
royalties as applied to music used commercially. If you plan on using music in your
project, contact us for further details or a custom quote based on your specific
needs.
For more information:
Staying Legal - About Copyrights, Royalties,
and Licensing
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Unfortunately, many companies do exactly that -- and you can almost always tell
when they do. Remember
that by having your spoken word project produced professionally, using
national, broadcast-quality voice talent, you enhance your company’s image and give
your callers or audience the impression of a larger, more competent, and more capable
firm. The reason to have this kind of work done professionally is the same as having
your web site, brochures, or ads professionally designed – it makes a difference,
and people really do notice.
For more information:
Corporate Voice Imaging and Your "Electronic
Lobby"
Our Production Facilities
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You need a bona-fide business telecommunications system that offers the features
you need. Some office-store telephones may do voicemail, or have very limited auto
attendant features, but don’t plan on doing any type of sophisticated call handling
with these types of regular telephones.
Most PBX and KSU phone systems have auto attendant and voicemail capabilities, either
standard or as an option. Some more capable systems have call distribution features
as well. IVR systems usually feature an integrated voice server, database connectivity,
and other complex data handling features that require a larger investment.
We suggest you contact a local phone systems dealer to investigate all the available
options.
For more information:
About IVR, ACD, and Other Telephony Prompts
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We work with many different telephony manufacturers, resellers, installers, and
systems integrators. Some of these companies purchase our services directly; others
refer their clients to us; and still others have partnered with us to offer their
clients special pricing on our services. Selling equipment would put us into the
position of competing with our loyal partners, which we would not want to do! That’s
why we’re committed to adding value to systems, but letting others sell
them.
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We do employ a team of experienced writers;
but keep in mind that we don’t know what you need for your project unless you give us at least some basic information.
As part of our service, we offer help in polishing your scripts,
check them for errors in grammar, suggest improvements, and if appropriate, make
sure they conform to standard telephony rules of usage. However, we can’t write
your project from nothing, as we have no way of knowing what you need the recordings
to say or do for you. You need to provide at least some basic information about
your needs, and we
can usually go from there.
For your covenience, when ordering Auto Attendants and Voicemail Greetings online,
you can choose from a number of professional sample scripts to start you off. There
is also a "Write It For Me!" option that lets you just type in what you want your
system to do. Also,
be sure to check the additional
samples and tips we have on our website, and please
contact us if you still have questions.
For more information:
Order Auto Attendants and Voicemail Greetings
online
Tips for Creating Effective Auto Attendants and
Voicemail Greetings
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Yes. We offer services in over 25 different languages! Foreign-language
recordings usually take more time and carry an additional cost. When ordering, you can
either provide a finished script in the native language, or we can translate your
script from English for a fee. For more detailed information, you may request a quote for
your project. Be sure to explain your language needs, and we will be happy to help
you.
For more information:
Request a Quote
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Yes. Our web site has a demo that can be streamed online and played over your computer
speakers, or downloaded as an MP3 and played offline. You can also request a demo
be sent to you on CD.
For more information:
Listen to a demo
Request a FREE Demo Kit
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Projects can be sent to you on whatever medium you require, including standard cassette,
audio CD, MP3-encoded CD-ROM, DVD-ROM, DVD-RAM, or DAT. Files may also be sent to you electronically (e-mail, web download, or FTP) as you require, at no additional charge. Our production facilities
can accept and deliver projects in nearly every existing open-standard format, as
well as many current and legacy proprietary formats. You’ll find our growing list
of supported formats in our Resource section.
For more information:
Supported Formats
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We archive every project on secured physical media indefinitely as part of our service;
so as long as we have it, you can get it. Retrieval of archived projects usually
entails a nominal fee.
For more information:
Archive Policy (under Store Policies)
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We sure do. American Express, MasterCard, Visa, and Discover are cheerfully accepted,
as well as your business check. Charges to your credit
card appear on your statement as "MusicMedia / OnHold".
For more information:
Store Policies
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Absolutely - we have clients in several US territories, as well as in Canada and
other countries. Payment policies may vary by country.
For more information:
Store Policies
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