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IVR, or Interactive Voice Response, is simply
a method of extracting and imparting data via the spoken voice, over a telephone
line. IVR is a capability of many larger, more complex telecommunications systems.
Most IVR systems also feature database or XML connectivity, which allows the system
to extract information from a server "on-the-fly" in response to a caller query.
If you've ever called, for example, a bank-by-phone service to retrieve your balance,
you've used an IVR system. You call the number, and the call is answered by a recording,
which prompts you for your account number and asks what information you want. You
provide this input, and the bank's IVR system replies using customized voice prompts,
something like this:
"Your current balance is...one thousand...two hundred... twenty-seven...dollars...and...eighty-nine...cents."
Each segment of the response is actually a seperate voice recording. A large IVR
system may have hundreds, or even thousands, of recordings -- spoken numbers, dates,
words like "dollar" and "cents", and so on. Sophisticated software and voice servers
are used to assemble these recordings and play them back as declarative statements.
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ACD, or Automated Call Distribution, is a method
employed by many call centers which allows an administrator to set specific rules
as to how incoming calls are handled by a system. Many ACD systems use custom recordings
to provide feedback to callers. Telephony prompts are simply any
other customized recorded prompts used by a telephone system, such as replacements
for the standard system recordings supplied by the manufacturer.
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At the On Hold Network, we don't sell or install IVR systems -- but we do record
custom voice prompts for them! We've produced thousands of custom IVR prompts for
clients coast to coast, including companies like AT&T, Bank of America,
WorldCom, FedEx, American Express, and United Airlines, to name a few;
as well as hundreds of smaller companies, too. If you need your telephone system
to sound thouroughly professional -- and who doesn't? -- count on us to provide
custom prompts for your system, using our stable of national, broadcast-quality
voice talent and state-of-the-art production facilities. With the On Hold Network,
you'll receive superior quality, on-time delivery, exceptional value, and outstanding
support.
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You may contact us directly, or start your IVR project online by following the links
below.
Order Professional Voice Recordings
Contact Us
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